Account Manager

About This Role

We are looking for an Account Manager to own day-to-day client relationships across performance marketing programs. You will help clients achieve campaign goals, coordinate internal execution, and maintain a high standard of communication, accountability, and retention.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients and maintain strong, responsive working relationships
• Run recurring status calls, document action items, and ensure consistent follow-through on deliverables, timelines, and open issues
• Monitor campaign pacing and performance trends in partnership with internal teams and communicate updates, risks, and opportunities clearly to clients
• Coordinate onboarding for new accounts, including expectations setting, timelines, reporting structure, and operational handoff
• Prepare client-facing reports and business reviews that summarize performance, insights, next steps, and areas for improvement
• Partner closely with internal sales and operations teams to support renewals, upsell opportunities, and long-term account growth
• Escalate delivery, tracking, or communication issues quickly and help drive timely resolution across stakeholders
• Maintain clean CRM/account records, meeting notes, renewal visibility, and account health indicators
• Identify patterns in client feedback and recommend process improvements that strengthen retention and service quality

Requirements

• 3+ years of experience in account management, client success, or client services within digital marketing, performance advertising, affiliate marketing, adtech, or an agency environment
• Strong understanding of campaign performance metrics, reporting cadence, and optimization workflows across lead generation or eCommerce programs
• Ability to manage multiple client relationships at once while maintaining organized follow-up, accurate notes, and clear priorities
• Experience leading client calls, business reviews, and status updates with professionalism and strong attention to detail
• Comfort translating campaign results, pacing updates, and operational constraints into clear client-facing communication
• Working knowledge of CRM and account management tooling such as HubSpot, Salesforce, Asana, ClickUp, or similar platforms
• Strong written communication skills for recaps, action plans, reporting summaries, and escalation management
• Ability to collaborate cross-functionally with sales, operations, tracking, and delivery teams in a remote environment
• Nice to have: experience in partner marketing, publisher relationships, media buying support, or performance-based pricing models such as CPA/CPL/CPS